Return Policy - Nortek Copperworks

Nortek Copperworks stands behind our product’s quality & workmanship.

NORTEK COPPERWORKS IS NOT RESPONSIBLE FOR IMPROPER MEASUREMENTS PROVIDED TO US.

The product must be returned to us within 30 days from the date of shipment. It must be returned in like new condition prior to any drilling required in some installations. Shipping cost are non- refundable.

Prior authorization from Nortek CopperWorks at 715-324-5748, must be obtained before returning any merchandise. You can also click here to e-mail us: at Nortek CopperWorks is not responsible to damage incurred during shipping, so you may want to insure your return.

A 20% restocking fee will be charged for authorized returns. Goods returned without prior authorization will not be credited. Returns must be made no more than 30 days past original shipping date.

Exceptions to this policy are;
  • Special ordered products/parts; or
  • Used and damaged parts. Any part which, in our opinion, shows evidence of being used or installed contrary to the installation instructions and/or subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange or refund consideration.
  • There is a 20% restocking fee on our standard product line.
This return policy does not cover damage resulting from accident, misuse or abuse, affixing of any attachments not provided with the product or loss of parts.

IN NO EVENT SHALL NORTEK BE LIABLE FOR ANY IMPROPER INSTALLATION OF A PRODUCT, INCIDENTAL OR CONSEQUENTIAL DAMAGES NOR FOR ANY DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF OUR PRODUCTS

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For both online and telephone orders, if you cancel your order, there will be a chargeback of 10% of your order's total.

Policy General

We at Nortek CopperWorks are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you of what personally identifiable information or personal information we may collect from you when you visit our web sites, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States.

As a part of our commitment to your privacy, Nortek CopperWorks supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) honor customers' requests not to share their information with other marketers; and (2) honor customers' requests not to receive mail, telephone or other solicitations from Nortek CopperWorks. This agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin without giving effect to any principles of conflicts of law. If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This Site is operated by Nortek CopperWorks from its offices within the state of Wisconsin, United States of America. Nortek CopperWorks assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any Materials from the Site.


Collecting Information About You

In general, you can engage in many activities on this site without providing any personal information. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There may be times (such as when you purchase or order a product which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information if making a purchase, birth date, and gender. We also maintain a record of your online product purchases. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Using Information About You

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Nortek CopperWorks. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Partners who may provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide our Partners with the information needed for them to perform these services: Editing, Updating, Correcting and Deleting Information About You. We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us contact us by email at info@nortekcopperworks.com. Please include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us the same way.

Please note that sometimes these requests may take up to 2-4 weeks to be effective. In addition, when you purchase from us online or via telephone, mail or fax, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.

Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.


Cookies

Our web site may use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, to tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits and to process your order, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security

We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account Restrictions on secondary use of our materials: The Site contains material which is derived in whole or in part from material supplied by Nortek CopperWorks and other sources, and which may be protected by international copyright and trademark laws. No material (including but not limited to the text, images, audio and/or video) and no software (including but not limited to any images or files incorporated in or generated by the software or data accompanying such software) (individually and collectively the "Materials") may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way or decompiled, reverse engineered or disassembled, except that you may download one copy of the Materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. The use of any such materials on any other web site or networked computer environment is prohibited without the express written consent of Nortek CopperWorks.


Outside Links

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. We recommend that you check the privacy statement of other sites you visit before providing any personal information.

Additional protections

We shred all paperwork that contains any customer information after processing orders.
We do not share your information with any other source.
We don't sell, trade, or loan your email address or other information.
If you have any comments or question regarding this Privacy statement, give us a call or send us an email. We always appreciate hearing from you.Nortek's Business phone: 1-715-324-5748 or click here to e-mail us:


Shipping:

Most of the time we ship using UPS, please note that we occasionally will use the US Postal Service when the service or rates are advantageous. If expedited shipping is needed, please contact us directly so we can discuss the various options available.
If you have a specific shipping preference, please call us and we will acquire the information for costs and process your order off-line.

All of our products are shipped fully insured - We strive to keep our shipping costs low. To find the shipping costs prior to submitting your order, simply input your 'ship to' state (works for the contiguous United States), and your shipping costs will be automatically calculated and displayed. There is an exception with our settling jacks, " The Nortek Levelers" with their heavy weight, have an extra charge per item ordered as well as the #5050 Top Locking plate.

International Customers – Sorry, no online shipping options for international customers. But please call 1-715-324-5748 or click here to e-mail us: and we will take your order and provide you with the best shipping option available for your particular order, processing it off-line. We offer shipment via USPS International Priority Mail, UPS and UPS Standard to Canada.
Duty taxes are the sole responsibility of the buyer.

Note: Shipments to Alaska, Hawaii, and Canada as well as some other countries, may sometimes ship by U.S. Mail as it ican be less expensive with less hassle.

No sales tax except for shipments to Wisconsin at this time.

Shipping confirmation with UPS tracking numbers; If you provide a valid e-mail address with your order, we will send you a confirmation e-mail once your order is shipped, including your UPS tracking number and the scheduled date of delivery. Please call 1-715-324-5748 if you have any questions regarding our shipping policies.


Shipment damage:

Merchandise must be inspected upon receipt and any damages or shortages must be reported to us immediately. Remember, shipping damage is often the responsibility of the shipping company (UPS, US Mail, common carrier) so please notify us immediately 715-324-5748 or click here to e-mail us: with any damages and we can report it promptly. There is often a time limit for reporting any problems to the shipping company so be sure to let us know immediately and we will get it reported. We will need the UPS tracking numbers for any damage to packages received. UPS will require you keep all of the packaging and product so it can be inspected, should they need to do an investigation on the shipment.


Copyright © 2012 Nortek CopperWorks · P.O. Box 118 · Pembine, WI 54156
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Jun 5 - 11:38 am
Cap Your post tops where it matters the most - keep them free from rot with Nortek's Copper deck / dock post caps!



Mar 8 - 11:32 am
Natural Copper *SPRING SPECIAL* (for a limited time) *Ends 6/1/17 Railing Wrap only $9.95 a foot- call for details or a quote today! We are celebrating our 17th year in providing our copper products all over the United States. Beautify and Maintain your home with our copper products, MADE IN THE U.S.A. Natural Copper - Spring Special - Sedona copper post caps, Tiara copper post caps and natural copper Jack-Wraps. All are 5% discounted on any size order placed soon, and free shipping & handling *limited time offer* Call us at (715)-324-5748 for a quote or to place your order today. Thank you for your patronage. Scott A Eden, President
Jan 9 - 12:13 pm
Hi Joanne! Hope you guys had a great Christmas and are off to a super New Year. I got all 27 of the Sedona tops installed, and looks like just in time, as we just had a beautiful snow fall that ended up being about 8". Thanks for the nice job on my orders. Best regards, Mike Okuley Jim Barna Log & Timber Homes of VA www.pineycreekfarm.com mike@pineycreekfarm.com cell 1-757-652-9733



Dec 30, 2016 - 11:44 am
Custom caps made per order these all have a 2.5" drop



Sep 26, 2016 - 10:12 am
Beautiful hand-hammered caps with a domed top and 2" drop installed to protect log tops from damage.



Jun 22, 2016 - 11:04 am
We are now offering custom fitting post caps for those irregular shaped post tops. Just make us a pattern we'll make the cap to fit!



Jan 19, 2016 - 11:19 am
Nortek's railing wrap protects your log posts from weather damage, available at Nortek Copperworks, see our website www.nortekcopperworks.com and call with your rail measurements for a quote.



Aug 26, 2015 - 1:56 pm
Recent install in Canada. Protect your posts where it matters the most. Top your log posts with our beautiful copper caps.



Aug 6, 2015 - 4:23 pm
Dear Nortek, Today I received my order of 17 Sedona Post Caps ranging from 8.5" to 16.5". I went right to work installing them. In one hour I had all caps glued and installed and I'm not handy! I want to thank you for you fine service and perfect order. The caps are beautiful and really look good on my decks. I believe they will help my deck to weather much better. I would certainly recommend your product and service to anyone looking to preserve and beautify their deck. Feel free to use me as a reference for your business. Sincerely, Gary Tholen Breckenridge, Colorado
Aug 6, 2015 - 4:21 pm
Randy Trask - To: Nortek CopperWorks "Thanks Nortek for providing outstanding service, an outstanding product, and all the help for our recent project. You guys are first class!" Nortek CopperWorks Like ? Comment ? Share ? 5 hrs


Jun 5 - 11:38 am
Cap Your post tops where it matters the most - keep them free from rot with Nortek's Copper deck / dock post caps!