BBB ACCREDITED BUSINESS SINCE 9/12/2008
"BBB has determined that Nortek Copperworks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints."
(BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.)
The following e-mails were received from many of our happy satisfied customers.
Received the replacement order today. Thank you for helping me replace the ones I ordered by mistake.
I must tell you I was surprised to see the refund of three cents. Most folks would have called it even and I could not blamed them. I plan to tape them above my desk as a reminder that there are still people who believe in conducting business honestly to the penny. The amount means nothing but the gesture means much and I will smile each time I see the 3 coins. Thanks again, you made my day.
Today I received my order of 17 Sedona Post Caps ranging from 8.5" to 16.5".
I went right to work installing them. In one hour I had all caps glued and installed and I'm not handy!
I want to thank you for you fine service and perfect order. The caps are beautiful and really look good on my decks.
I believe they will help my deck to weather much better. I would certainly recommend your product and service to
anyone looking to preserve and beautify their deck. Feel free to use me as a reference for your business.
"Nortek’s hand-hammered copper caps will provide the finishing touch at the Smithsonian National Zoo, located in the Nation’s Capital, for the new seal/sea lion exhibit, a complex project which required a lot of coordination and high attention to details. With the constant rising prices of copper, Nortek’s management of logistics and abundant metals’ knowledge was essential for strategically being able to capture the copper caps within a previously set budget. The copper post caps were delivered in a timely fashion and are truly of superior quality."
"It has been our pleasure to work with everyone at Nortek."
King Carpentry, Inc.
To view photos of the newly installed caps click any of these links
Happy Customer with Custom Logs:
We built our custom log home and all the log posts are not standard rounds, we wanted to cover the deck posts with copper and give it that extra zing...
I started looking at web sites and sent requests for custom work, no one could do the job we needed.
Everyone could send me standard round dimensions, but I needed shapes that have no names.
Nortek CAME THROUGH with what we needed, based on our patterns and the fit and quality was amazing.
I would absolutely recommend they're workmanship and timely response.
Click to see custom caps installed on Phil's deck
From a satisfied customer:
"It was such a pleasure speaking to you both yesterday, and I have some really good news for you. Remember I told you we have a friend in MN that's building a big log home? I sent him pics and your website and I think he will be placing a big order.....
AND my husband loves our caps so much, he's thinking about ordering a ton of 4" for the Elk Fencing we had put in for the kennel.
I am still sending out tons of pics to friends, so maybe we can get more orders coming in.....Good Luck," Susan
Click to see Sedona caps installed on Susan's deck
"Pro WoodCare has been using Nortek Copper Works products in the restoration and preservation of over 125 log homes annually for many years. We find there copper post caps to almost completely eliminate rotten posts. They are easy to install and will last the life of the home. In addition the copper accents the look of the homes. Pro WoodCare also uses many Nortek 6680 Levelers to repair rotten structural posts and columns. With the 6680 we know that we have a screw jack that will stand up to the harsh outdoor conditions and support the heavy weight loads required. There customer service and fast shipping, make them easy to work with. If you own a log home or are in the business of maintaining them. You owe it to yourself to familiarize yourself with their product line."
President - Pro WoodCare
"We at Top Notch Logworks Inc. just wanted to thank you for all your help over the last seven years. Your copper newel post caps have been a big hit with our customers and have really helped prevent further rot problems for them. The Tierra Caps have been especially popular. Finally the copper beam wraps for protecting the purlin and ridge logs from rot have been a big help. Your products fit perfectly into our log and timber restoration business. It’s nice doing business with someone you can trust! Thanks again."
Top Notch Logworks Inc.
Just a quick note to let you know how thrilled I am with how everything turned out. I also wanted to give a quick shout out to the guy who helped me out with the emergency spanner bits while you were on vacation. He really saved me.
Here are a couple of pictures of how it turned out. Let me know if I can ever be a reference for you!
"You (Nortek) have been so helpful. When we finished our log home, we couldn't figure out how to finish off the banister and even asked our log home rep who had been in the business nearly 20 years and he wasn't sure. I saw your ad in the log home magazines. I will definitely let people know where I got the copper post caps from and make our log home rep aware of it. Thanks again for all your help."
"Nice product, great service and the caps fit like gloves. Good job. It's nice do deal with a company that delivers what they promise for a change, thanks!"
"Nortek is always a pleasure to work with, we receive our purchase orders in a timely fashion."
Schroeder Log Home Supply, Inc
"We are always happy with the service we receive from Nortek Copperworks and recommend their Copper Post Caps to all of our Clients - they’re beautiful, always the best quality, and so functional, protecting log posts from weathering and splitting!"
Ken and Veronica
Log Home Finish and Restoration
"We have used Copper Caps from Nortek Copper Works several times. The knowledge and expertise Nortek provides is superior! I can tell that they have done my kind of work before because every time I call they ask the right questions to make sure my order is exact. We will continue to use Nortek Copper Works in the future."
Montana Log Restoration, Inc.
Thought you would enjoy this photo of our log home in Banks, Idaho."
This comment was sent 7/26/16 via our websites e-mail:
Comments: Just received our shipment of your Tiara copper post covers today. Wanted to tell you we are thrilled with their quality and appearance. Also, appreciate the prompt service. Anxious to install them tomorrow. Many thanks. James
This e-mail was received 10/05/2017:I received the copper post caps and they are perfect. What a nice touch they will add as well as preventing moss and mildew. The posts are in an area that they will never see the sun and in the NW Puget Sound area that means moss and mildew. Your work is beautiful in both he preciseness of fit as well as aesthetically pleasing. Very functional and I will do business with you again as the need arises.
Thank You For A great Product,
Received this email today 10/09/2017Photos of installed Sedona caps
The caps fit perfectly and shipping was super fast.